The Secrets of Successful IT Outsourcing

Small business CFOs are increasingly outsourcing IT help desk functions to managed service providers (MSPs) due to time constraints and skills shortages exacerbated by the COVID-19 pandemic. To ensure successful outsourcing, businesses should choose the right partner, negotiate fair agreements, clarify expectations, formalize desktop procedures, and manage the change effectively. This approach provides access to a broader range of IT expertise and strategic support while enhancing operational efficiency and employee satisfaction.

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